Free U.S. shipping on orders $50+Mix & match any designs: 2 sets save 15%, 3 sets save 25%Hand-painted to order by professional nail artistsSalon look in minutes, no appointment neededLasts up to 3 weeks with glue · reusableApplication kit included with every set30-day returns · free remake on production flawsCustom sets from $34.99: design your own
Nail Art Supply
Clear information. Thoughtful care.

Refund policy.

Refund policy

Return & Refund Policy

Last updated: October 9, 2026

Every Nail Art Supply set is handmade to order in Vietnam. We want you to love your nails — if something isn't right, here's exactly how we help. This policy applies to every product in our store.

1. Do we accept returns? Yes — within 30 days of delivery

You may request a return or exchange within 30 days of the delivery date shown in your tracking. To be eligible, the set must be unused and in its original packaging, with the included kit (glue, adhesive tabs, file, cuticle stick, prep pad). For hygiene reasons, nails that have been worn, glued, filed or trimmed cannot be returned.

2. Damaged, defective or wrong item

If your set arrives damaged, has a production flaw (for example a broken or chipped nail, or a missing detail), or you received the wrong design, size or shape, contact us within 7 days of delivery with your order number and clear photos. We will remake and reship the set for free or issue a full refund (including shipping) — your choice. You do not need to send anything back.

3. Order never arrived

If your order is confirmed lost by the carrier, or it hasn't arrived 5 business days after the latest estimated delivery date in our Shipping Policy, we will remake and reship it for free or refund you in full.

4. How to start a return (2 ways)

  1. Contact us by email at support@nailartsupply.shop or through our contact form with your order number, the item and the reason (add photos for damaged or wrong items).
  2. We reply within 1 business day with a return authorization and the return address.
  3. Ship the item back within 14 days of approval, unused and in its original packaging. We recommend a tracked service.
  4. We inspect the item within 3 business days of receiving it and email you the result.

5. Refunds

  • Approved refunds go back to your original payment method (card, PayPal, Shop Pay, Apple Pay or Google Pay) within 5–10 business days after approval. Your bank may need a few extra days to post it.
  • Return shipping for change-of-mind returns is paid by the customer, and the original shipping fee ($4.95) is not refunded.
  • If the return is because of our error (damaged, defective, wrong or lost item), we refund the full amount including shipping and you pay nothing to return it.
  • No restocking fee is charged.

6. Exchanges

Want a different size, shape or design? Follow the same steps above and tell us which set you'd like instead. We start making the new set as soon as the original is received.

7. Order cancellations

Because every set is made to order, you may cancel within 12 hours of purchase for a full refund. After 12 hours your set is usually already in production and the order can no longer be cancelled, but it can still be returned under Section 1 once delivered.

8. Contact

Email support@nailartsupply.shop or use our contact form (Monday–Friday, 9am–6pm EST; replies within 1 business day).

Nail Art Supply is operated by NextGateway LLC, 1908 Thomes Ave STE 12131, Cheyenne, WY 82001, United States. Workshop: Ha Dong District, Hanoi, Vietnam.

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