Refund policy

Return & Refund Policy

At Nail Art Supply, we want you to love your press-on nails. If something isn't right, we're here to help.

30-Day Guarantee

You may request a return or exchange within 30 days of delivery. Items must be unused, in their original packaging, with all accessories (glue, file, prep pad) included. For hygiene reasons, press-on nails that have been worn, glued, or filed cannot be returned.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with your order number and clear photos. We will send a free replacement or issue a full refund — no need to ship anything back.

Lost or Undelivered Orders

If your tracking shows no movement for 30 days, or your package is confirmed lost by the carrier, we will reship your order or refund you in full.

How to Start a Return

Email support@nailartsupply.shop with your order number and reason. Once approved, we will send return instructions. Customers are responsible for return shipping unless the item is defective or the error was ours.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the item. Original shipping fees are non-refundable unless the return is due to our error.

Order Cancellations

You may cancel your order within 12 hours of purchase for a full refund. After that, orders are already being processed by our fulfillment partners and cannot be cancelled.

Questions? Contact us any time at support@nailartsupply.shop.